Engaging with members of the Royal Mail Statutory Pension Scheme (RMSPS) required upfront insight led consultancy to form a framework that delivered on member and stakeholder expectations.

We worked with the Cabinet Office to define a set of key objectives from which a tactical member engagement plan was produced. The strategy was built through:

• Insights
• Continuous learning
• Desk based research
• Web analysis and helpdesk feedback
• Sparks best practice and knowledge
• Capita breadth

The strategic document produced for RMSPS now acts as a guide for all deliverables and projects ensuring that member engagement is front and centre.